FAQ

The best time to start childcare depends on what works best for your family. Some parents prefer to start later, while others decide to begin as soon as they have to go back to work. However, at Kids World Kindy, we believe that the earlier your child is introduced to our childcare setting, the better they will adapt. They benefit from our nurturing environment, early socialisation opportunities, and play-based curriculum. It’s critical to find a balance that guarantees your child feels comfortable, safe, and supported in their childcare setting. That’s why we welcome children aged 0-5 to embark on their childcare journeys with us.

Families are encouraged to start looking for childcare, soon after making the decision that their child will need to attend childcare.

A Child’s transition to childcare can be a stressful one to both parents and children. It is important to Maintain a positive outlook and be emotionally ready for your child as their nervous system is in sync with yours. Lead by example, as any expressed anxiety or hesitation will immediately be felt by your child.  

It is also important to Participate in the Orientation program. The Orientation program is an opportunity for you and your child to start forming a relationship with your child’s primary Educators. Your child will also become more familiar with our educational program and environment.

Complete and return all enrolment forms. It is also very important for our staff to know the needs and requirements of your child so we can better introduce them into our childcare family!

Have all the items needed for day one. This may include a water bottle, a change of clothing, nappies (for children still wearing nappies), and linen for rest time. Label everything with your child’s full name.

Children with a medical condition. No later than your child’s first day of enrolment, provide your child’s medication and a completed medical management plan.

Having Your child’s Immunisation Status ready and up-to-date is very important when applying to childcare. If your child has missed immunisations, you can speak to your Doctor now about a catch-up plan. Children on a catch-up plan can be accepted for enrolment.

Have your child’s Birth Certificate available. Can’t find the Birth Certificate? Most childcare centres will also accept a Passport as proof of your child’s date of birth. 

For families applying to the Child Care Subsidy (CCS), it is important to make sure that your child’s CCS has been approved.  Make a claim for the childcare subsidy at least 4 to 8 weeks before your child’s first day of care.

Your child’s start and end time will depend on the individual needs of the family.

All children must bring a bag with their name clearly marked, preferably a backpack so that bags can be kept safely secured in the bag storage area. 

Please bring everyday: 

• 1 Piece of Fruit (On arrival place in the Services fruit bowl). 
• Set of sheets for rest time (one fitted and flat sized cot sheet are preferable).  You may also bring one small pillow if needed by your child blanket in cool weather. 
• One complete change of clothing (including underwear and socks) 
• Water in an age appropriate drinking bottle, water bottle to be taken home at the end of each day, family to wash water bottle daily with hot water and detergent. 
• Comfort toy or soft object to hold at rest time (optional) if needed by your child 
• Pacifier if required (one should always be left at the Centre). 
• Daily bottle requirements (if required).  

Children still in nappies: 

• 4 disposable nappies (or sufficient quantity for daily changes). 

Families are required to enrol their child for a minimum of 2 days per week.

The price of childcare varies from one family to another, taking into account factors such as your child’s age, the number of days they attend childcare, and your eligibility for the Child Care Subsidy (CCS). We suggest reaching out to one of our centres, where a team member can provide you with detailed information on the daily fees.

Our operating hours vary depending on the centre: 

• Bomaderry  7am to 6pm
• Bossley Park 7.30am to 5.30pm
• Burwood 7.30am to 6pm
• Fairfield Heights 8am to 5/5.30pm
• Glenmore Park 7am to 5pm
• Guildford West 7.30am to 5.30pm
• Quakers Hill 7am to 5.30pm

To help your child feel comfortable and start building a rapport with their primary educators, we suggest that you and your child spend some time with us before their enrolment begins. An orientation visit is typically scheduled to occur one or two mornings or afternoons just before your child starts their enrolment. For your orientation visit, please arrive either by 10:00 am (for morning visits) or 2:30 pm (for afternoon visits) and plan to stay for up to one hour. During the orientation visit, a family member should accompany your child. 

For children with additional needs, toddlers, or those who may feel particularly anxious, we recommend arranging two orientation visits. You can schedule your child’s orientation visit(s) by contacting our service to arrange a suitable date.

To ensure smooth transition and proper handling of enrolment cancellations, families are required to provide a two-week written notice. This notice can be submitted via email to the service’s email address or by completing and submitting the service’s Cancellation of Enrolment Form.

It’s important to note that verbal notification to an educator will not be accepted as fulfilling the requirement for two weeks’ written notice.

During the two-week cancellation of enrolment notice period, families may only claim the Child Care Subsidy when the child attends the service.

Please be aware that until Friday, July 10th, 2020, Centrelink will not pay CCS for any days following your child’s last physical attendance. Full fees will be charged for any absence days after the child’s last physical attendance until the end of the two-week notice period, in accordance with the Cessation of Care rules mandated for all services.

Effective July 13th, 2020, families can receive Child Care Subsidy for absences occurring up to seven days before or after a child’s expected physical attendance at the service. These absences can be due to reasons outlined in the Australian Government Department of Education, Skills and Employment’s Absences from Childcare Fact Sheet, including illness of the child, carer, or family member, service changes, family tragedies, or incorrect cessation of enrolment.

At Kids World Kindy, we keep you updated both informally and formally on your child’s daily activities and learning experiences.

We utilise Kinderloop, an electronic documentation platform, to share your child’s learning journey with you. Our educators use smart devices to capture special moments, daily activities, events, and photos in real-time. Additionally, Kinderloop allows them to report on daily routines such as eating and sleeping schedules.

Rest assured, Kinderloop is secure and private. Access to our Kinderloop is limited to families currently enrolled in our service, invited family members, and our educators. Upon enrollment, you’ll receive an email from Kinderloop inviting you to set up a username and password, granting you access to the Kids World Kindy Kinderloop.

Your child’s well-being is paramount to their ability to thrive and enjoy their time with us. We stress the importance of your cooperation in keeping your child at home when they’re unwell, as this not only benefits your child but also helps prevent the spread of infections to other children and families. For families with work or study commitments, we recommend planning ahead for these situations to ensure you’re prepared for days when your child is too sick to attend.

If your child is ill and unable to attend, please notify the service by phone. It’s also essential to inform us if your child has an infectious illness so we can alert other families via our noticeboard, providing information about the illness and symptoms to watch out for.

Should your child become ill while at the service, we’ll promptly contact you so you can arrange to collect them or designate another adult to do so on your behalf. In case we’re unable to reach you, we’ll contact the emergency contacts listed on your child’s enrollment form. If medical attention is necessary, we’ll seek it without delay.

For more details, please refer to the Parent Information Handbook.

To enrol your child at our childcare centre you must first be on our waitlist. Once your child spot has been secured within our centre, follow these steps:

1. Once you’ve been offered a spot at our centre, you’ll need to complete the following forms: Enrolment form (available in both paper and digital formats). Baby Form Addition (only required for children aged 0 to 12 months, available in paper format only).
2. Provide your direct debit details for payment processing.
3. Submit your child’s immunisation record and birth certificate.
4. Initiate a claim for Child Care Subsidy (CCS) and provide the Centrelink Reference Numbers (CRNs) on your child’s enrolment form.

To join our Waitlist, please head over to our waitlist page and submit an online waitlist application to the centre you are interested in.

We highly recommend scheduling a centre tour before finalising your decision to enrol. To arrange a tour, simply reach out to our centres and speak with our staff to book your visit.

The Child Care Subsidy (CCS) is a government initiative designed to alleviate families’ childcare expenses across various childcare services such as Centre Based Day Care, Family Day Care, or Outside School Hours Care.

At all Kids World Kindy childcare centres, we are registered to facilitate the Child Care Subsidy (CCS), ensuring families can benefit from reduced out-of-pocket costs.

For parents new to the childcare journey, we highly recommend initiating the CCS application process as soon as possible to maximise savings. For additional information and assistance, please visit Services Australia.

If your family earns below $530,000 you may be entitled to CCS from 10 July. Check your eligibility by making a claim using your Centrelink online account through myGov or your Express Plus Centrelink mobile app. If you have more than one child aged 5 or under in early childhood education and care, you can get a higher rate of CCS for one or more of your children. Services Australia will work out if you’re eligible.

You can find your Child Immunisation History Statement through various methods:

1. By Contacting the AIR (Australian Immunisation Register) at 1800 653 809 or acir@medicareaustralia.gov.au
2. Accessing Medicare Online
3. Visiting your local Department of Human Services Service Centre, Medicare Office, or Centrelink office.

A medical management plan outlines the actions and procedures to be followed in the event of an incident related to a child’s specific healthcare needs, allergies, or relevant medical conditions. This plan is supported by the child’s treating doctor and serves as a guide for caregivers and educators in addressing any health-related concerns or emergencies that may arise.